FAQs

For your safety and convenience during transactions, we utilize Shopify Payments provided by Shopify. Your payment is processed securely, ensuring your peace of mind.

To apply a promo code, just input it in the "Discount Code" field at checkout. Make sure to enter it correctly before completing your order, as you may not be able to apply it retrospectively.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This enables you to follow your order until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated support team is here to help. Contact us at Support@primehoby.shop. Make sure to include your email and order number for faster assistance.

To modify or cancel your order, please reach out to Customer Service at Support@primehoby.shop. We will strive to accommodate your request. Please be aware that cancellations might not be possible once an item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience delays or issues with your order delivery, please first check with the carrier to confirm the shipping address. Additionally, providing your phone number aids in filing a claim with the carrier to locate your package, typically within a week.

Once your return is authorized, please monitor the return tracking number. After the item is received at our facility, we'll process your refund efficiently within 2-3 business days.

For products that need assembly, instructions are provided within the product packaging. If you require further assistance, please get in touch with our customer service at Support@primehoby.shop, and we will provide online instructions for your item.